Question 1

How do I book a chauffeur service?

Accepted Answer

Booking is simple: visit our website, select your pickup location, date, time, and preferred vehicle type. Complete the booking form and pay securely online. You'll receive instant confirmation via email and SMS.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 24 hours in advance for regular trips. For airport pickups, 6 hours notice is usually sufficient. During peak periods (holidays, major events), we suggest booking 2-3 days ahead to ensure your preferred vehicle is available.

Question 3

Can I book for someone else?

Accepted Answer

Yes, you can book on behalf of someone else. Simply enter their details as the passenger during booking. They'll receive trip details via SMS, and the driver will contact them directly.

Question 4

How do I modify or cancel my booking?

Accepted Answer

You can modify or cancel your booking through your booking confirmation email or by contacting our support team. Cancellations made 24+ hours before the trip are fully refundable. Cancellations within 24 hours may incur a fee.

Question 5

Is there a minimum booking duration?

Accepted Answer

Yes, our minimum booking is 4 hours for day hire and 6 hours for night service. Airport pickups and drop-offs don't have a minimum duration requirement.

Question 6

How is pricing calculated?

Accepted Answer

Pricing depends on the vehicle type, service type (day hire, airport pickup, night service), and duration. You'll see the exact price before confirming your booking. All prices include the chauffeur, fuel for standard routes, and VAT.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards, bank transfers, and mobile payments. Corporate clients can also arrange monthly invoicing. Payment is required at the time of booking to confirm your reservation.

Question 8

Are there any hidden fees?

Accepted Answer

No hidden fees. The price you see at booking is what you pay. Additional charges only apply for: extended hours beyond your booking, extra stops not in the original itinerary, or waiting time exceeding 30 minutes for airport pickups.

Question 9

Do you offer corporate accounts?

Accepted Answer

Yes, we offer corporate accounts with benefits including monthly billing, dedicated account managers, priority booking, volume discounts, and detailed trip reports. Contact us to set up a corporate account.

Question 10

What's your refund policy?

Accepted Answer

Full refunds are provided for cancellations made 24+ hours before the trip. Cancellations within 24 hours receive a 50% refund. No-shows are non-refundable. Refunds are processed within 5-7 business days.

Question 11

What types of vehicles are available?

Accepted Answer

We offer a range of vehicles including luxury sedans (Toyota Camry, Honda Accord), SUVs (Toyota Highlander, Lexus RX), executive vehicles (Mercedes-Benz, BMW), and premium options for special occasions. All vehicles are well-maintained and air-conditioned.

Question 12

Are your chauffeurs professional and vetted?

Accepted Answer

Yes, all our chauffeurs undergo thorough background checks, driving record verification, and customer service training. They're professionally dressed, punctual, and experienced in navigating Lagos traffic efficiently.

Question 13

What's included in the service?

Accepted Answer

Every booking includes: a professional uniformed chauffeur, a well-maintained luxury vehicle, bottled water, phone charging cables, and free WiFi (in select vehicles). Airport pickups include flight tracking and meet-and-greet service.

Question 14

Can I request a specific driver?

Accepted Answer

Yes, if you've had a great experience with a particular driver, you can request them for future bookings. We'll do our best to accommodate your preference based on availability.

Question 15

What happens if the vehicle breaks down?

Accepted Answer

In the rare event of a breakdown, we immediately dispatch a replacement vehicle at no extra cost. Our 24/7 support team monitors all trips and will proactively arrange alternatives to minimize any inconvenience.

Question 16

Do you provide Lagos Airport (MMIA) pickup?

Accepted Answer

Yes, we provide 24/7 pickup and drop-off services at Murtala Muhammed International Airport (MMIA), covering both Terminal 1 (International) and Terminal 2 (Domestic/MMA2). Our drivers meet you at arrivals with a name board.

Question 17

How does flight tracking work?

Accepted Answer

When you provide your flight number, we automatically track your flight status. If your flight is delayed, your driver's arrival time adjusts accordingly at no extra charge. You don't need to worry about informing us of delays.

Question 18

Where will my driver meet me at the airport?

Accepted Answer

Your driver will wait at the arrivals hall exit with a sign displaying your name. For international arrivals, they'll be just outside customs. You'll receive the driver's phone number to coordinate if needed.

Question 19

Is there a waiting time fee for airport pickups?

Accepted Answer

We provide 30 minutes of free waiting time for domestic flights and 60 minutes for international flights (from the flight landing time). After that, waiting time is charged at a reasonable hourly rate.

Question 20

Can you help with luggage?

Accepted Answer

Absolutely. Our chauffeurs assist with loading and unloading your luggage. If you have excessive luggage or special items, please mention this when booking so we can arrange an appropriate vehicle.

Question 21

Which areas in Lagos do you cover?

Accepted Answer

We cover all of Lagos including Victoria Island, Ikoyi, Lekki (Phase 1 & 2), Ajah, Ikeja, Maryland, Yaba, Surulere, Lagos Island, Apapa, and Festac. Essentially, if it's in Lagos, we can get you there.

Question 22

Do you offer inter-state trips?

Accepted Answer

Yes, we offer inter-state trips from Lagos to cities like Ibadan, Abeokuta, Benin City, and more. Inter-state trips require advance booking and may have different pricing. Contact us for a custom quote.

Question 23

Can I make multiple stops during my trip?

Accepted Answer

Yes, you can add multiple stops to your itinerary. For day hire bookings, stops within your booking duration are included. Additional stops or extended time may incur extra charges, which we'll communicate upfront.

Question 24

Do you operate during traffic congestion hours?

Accepted Answer

Yes, we operate 24/7 including peak traffic hours. Our drivers are experienced with Lagos traffic patterns and use real-time navigation to find the best routes. We factor in traffic when estimating travel times.

Question 25

How do you ensure passenger safety?

Accepted Answer

Safety is our priority. All vehicles undergo regular maintenance checks, drivers are vetted and trained, trips are GPS-tracked, and our 24/7 support team monitors all journeys. You can share your live trip status with family or colleagues.

Question 26

Are vehicles insured?

Accepted Answer

Yes, all vehicles on our platform carry comprehensive insurance that covers passengers. In the unlikely event of an incident, you're fully protected.

Question 27

Can I track my ride or share my location?

Accepted Answer

Yes, you'll receive a link to track your ride in real-time. You can share this link with family, friends, or colleagues so they know your location and estimated arrival time.

Question 28

What COVID-19 safety measures are in place?

Accepted Answer

Our vehicles are sanitized between trips, and hand sanitizer is available. Drivers follow health guidelines and can wear masks upon request. We've also enabled contactless payment and digital receipts.

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